In present-day smartphone arrangements, you must have to login with a unique user account to access application stores and synchronized data settings. While setting up Windows Phone 8 initially, users may bump into error messages preventing them to add a Microsoft Account. Being specific, these messages may prompt you in the following way.
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Can’t connect
We’re having a problem signing in. Make
sure you have good reception. If you do,
the problem may be on the other end.
Wait a little while and try again.
Or
Problem signing in
We’re really sorry, but we’ve run into a
problem, and we’re not sure what caused
it. This might be a temporary issue that will
be fixed if you try again later, but if you
keep seeing this error and want to call
support, here’s an error code that might
help them figure out the problem:
0x80048264
Given below are certain reasons that may result in such instigating error messages. Along with these reasons, are given the prescribed solutions to help find a way out.
Date and Time
Your mobile phone should have a proper data and time while connecting to different servers. In case of incompliance, the servers can lawfully question the authenticity of your phone with the above given messages. To handle this kind of situation, make sure your phone is upright with actual date and exact time. If it does not, rectify it in the following way.
- On the Start screen, swipe left to view App list
- Tap Settings and then go to date + time
- Drag the slider to turn off Set automatically feature
- Provide your phone with current Time zone, actual Date and exact Time
- Go back to the Settings menu and choose email + accounts to set up your phone
Data Connection
Another reason for not being able to sign in with a desired account is insufficient data connection. The phone could not be setup without accessing internet. A recommended option is to connect through a Wi-Fi network, as it is immediate and reliable.
- On the Start screen, swipe left to view App list
- Tap Settings and then go to Wi-Fi settings
- Drag the slider to turn on Wi-Fi networking
- Select an available network, and connect to it through a valid passkey (one time)
- Go back to the Settings menu and choose email + accounts to set up your phone
Bad State of Phone
After assuring a correct date/time and valid data connection, if you still are triggering issues while settings up through your Microsoft account, your Windows phone may be in a bad state. Especially, when you’ve had an exchanged, rather than buying a new handset. In such a scenario, you would have to reset your phone settings
- On the Start screen, swipe left to view App list
- Tap Settings and then go to about
- Tap reset your phone button in the bottom of the screen
- Tap Yes for confirmation to restore the factory settings
On the next startup, phone will automatically ask you for a Microsoft account. You can then provide an active and valid one to get yourself connected.
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i tried this fix but didnt work, i reset my phone and went through the set up but when i got to sign into microsoft account it says the same message (cant connect were having a problem signing in. make sure you have a good reception. if you do the problem may be on the other end. wait a little while and try again.)
please help, i dont know what else i can do, wanted to add some apps on my brand new htc phone and getting this headache.
i tried this fix but didnt work, i reset my phone and went through the set up but when i got to sign into microsoft account it says the same message (cant connect were having a problem signing in. make sure you have a good reception. if you do the problem may be on the other end. wait a little while and try again.)
please help, i dont know what else i can do, wanted to add some apps on my htc phone and getting this headache.
i tried this fix but didnt work, i reset my phone and went through the set up but when i got to sign into microsoft account it says the same message (cant connect were having a problem signing in. make sure you have a good reception. if you do the problem may be on the other end. wait a little while and try again.)
please help, i dont know what else i can do, wanted to add some apps on my htc phone and getting this headache.